Reduced shipping costs at an order value over 100,00 Euro **
Direct support by manufacturer
30 days money-back guarantee
Free return within Germany **

Cancellation terms

Cancellation information for distance contracts

The following right of cancellation applies only to consumers:

You have the right to cancel this contract within 14 days, without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or had possession of the last goods.

In order to exercise your right of revocation, you must inform us (AMAZONAS GmbH, Am Kirchenhölzl 15, 82166 Gräfelfing, GERMANY, fax: 0049 89 1892 8810, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample cancellation form, though this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of revocation before the expiry of the cancellation period.


Consequences of cancellation

If you revoke this contract, we must reimburse you for all payments we have received from you, with the exception of additional costs that may result from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us, without delay, and no later than 14 days from the day on which we received the notification of your revocation of this contract. For the repayment, we will use the same means of payment that you used for the original order, unless expressly agreed otherwise with you. In no case will we charge you any fees because of this repayment.

We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

In the event of cancellation, you must return or hand over the goods to us without delay and in any case no later than 14 days from the date on which you informed us of the revocation of the contract. The deadline shall be deemed to have been met if you send off the goods before the 14-day period has expired.

If goods cannot be sent as a parcel, we will collect them.

You will only have to pay for any loss in value of the goods if this loss in value is attributable to your handling the goods in a way that is not required for the inspection of their condition, properties and functionality.


Sample cancellation form (only for consumers)

If you wish to cancel the contract, please complete this form and return it to us. You can also use your own cancellation form if you so wish.

Am Kirchenhölzl 15
82166 Gräfelfing, Germnay

Fax: 0049 89 18928810

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in the case of paper communications)

– Date

(*) Please delete what does not apply.